Essential Functions
- Serve as the first point-of-contact for University of Denver prospective study abroad students
- Provide excellent customer service to everyone who visits the Office of International Education
- Participate in Study Abroad outreach activities and events—including classroom presentations, evening and weekend panels, workshops, information meetings, study abroad fairs, and tabling events
- Communicate effectively to diverse audiences and interact thoughtfully with multicultural constituencies, in part to help increase participation in study abroad by underrepresented groups
- Under the direct supervision of the Assistant Director, assist with all aspects of student advising and outreach
- Discuss study abroad programs with interested students (i.e., DUPP, Unaffiliated)
- Independently research program requirements and deadlines to stay current with changing information
- Provide administrative/clerical support to OIE Study Abroad staff
- Complete special projects as assigned
Knowledge, Skills, and Abilities
- Experience with customer service and interpersonal skills with diverse populations
- Written and verbal communication skills, including ability to learn presentation skills
- Ability to use tact, diplomacy and conscientiousness when working with diverse populations
- Initiative, follow-through and reliability
- Adaptable and flexible
Required Qualifications
- Must be a current undergraduate student at the University of Denver
- Being able to attend a mandatory training session (Dates: TBD in September)
- Being able to attend weekly peer advisor meetings
- Demonstrated ability to communicate clearly—verbally and in writing
- Demonstrated ability to speak effectively to groups
- Demonstrated ability to provide excellent customer service
- Interpersonal skills to work effectively and thoughtfully with students from diverse backgrounds
- Demonstrated organizational skills and ability to follow directions
- Ability to work in an environment with changing priorities and many interruptions
- Demonstrated skill and experience with computer technology, including the Microsoft Office Suite
- Ability to work a minimum of 6 and maximum of 10 hours per week including occasional evenings and weekends
- Ability to work for the full 2024-2025 academic year (Fall, Winter and Spring Quarters)
Preferred Qualifications
- Participation in a study abroad program is strongly preferred but not required
- Graphic design and/or video editing skills
- Interest in study abroad and sustainability/climate justice
Working Environment
- Standard office environment.
- Unexpected interruptions occur often, and stress level is low to moderate.
- Noise level is quiet to moderate.
Physical Activities
- Ability to sit in front of a computer for an extended period.
- Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs
Additional Application Details
Application questions to include in cover letter:
- What appeals to you about working at the Office of International Education with study abroad programs?
- After reviewing the job description, what skills and experience do you have that make you qualified for this position?
- Please include information about your level of skill/experience in at least these areas: Public Speaking, Customer Service, Organizational Skills, Multi-tasking, Problem Solving, Taking initiative, Graphic Design/Video.
- Note: You are encouraged to talk about other skills/experiences that are relevant to the job, such as intercultural communication and/ or involvement in student organizations on campus.
- Please include information about your level of skill/experience in at least these areas: Public Speaking, Customer Service, Organizational Skills, Multi-tasking, Problem Solving, Taking initiative, Graphic Design/Video.
- How has your study abroad, international, or intercultural experiences enhanced your academics at DU?
- What do you think are the key qualities to being a successful Study Abroad Peer Advisor? And why should we hire you?
- Please describe a time when you took initiative on a project (at work or in school) and what the results were of that project.
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement.
All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part-time, full-time and student employee hires.
