Essential Functions:
- Working at the reception desk
- Answering the phone and the PPC email inbox
- Checking in/out clients
- Scheduling clinic rooms
- Collecting fees and copayments
- Performing phone screens for potential clients and providing referrals as necessary.
- Provide administrative support with client billing, scanning, filing, and copying.
- Assisting student therapists with all questions and requests for supplies and testing materials.
- Provide additional support to specialty clinics as needed (CUB, STURM, TDRC, etc.)
- Triage incoming questions from patients via phone and email; seek guidance from providers and clinical staff as appropriate. This includes daily monitoring and timely response to incoming messages in the electronic medical record system (Titanium) and the PPC inbox.
*Completion of the phone screen task can be counted towards the clinical hours academic requirement.
Knowledge, Skills, and Abilities:
- Basic office and computer skills needed.
- Ability to treat everyone with respect, patience, and kindness.
- Demonstrated strong interpersonal, organizational, communication, and time management skills.
- The applicant should be a team player with a positive attitude who wants to be an ambassador for the mission, policies, and procedures of the PPC.
- The applicant should be detail-oriented, flexible, and exhibit a willingness to handle all requests and questions with a helpful customer service approach.
- Ability to work collaboratively and independently, with little or no supervision.
- Ability to solve problems and function as a resource to other members of the team.
- Ability to prioritize effectively and exhibit composure in a fast-paced environment.
- Ability to handle confidential material and serve as a professional, courteous, and efficient point of contact for people communicating with the clinic.
Required Qualifications:
- This position is open to students in any program at the Graduate School of Professional Psychology, as well as Social Work/Behavioral Health disciplines within graduate schools at the University of Denver.
Working Environment:
- Standard office environment.
- Noise level is quiet to moderate.
- Interruptions occur often, and the stress level is moderate to high.
Physical Activities:
- Ability to sit in front of a computer for an extended period.
- Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.
Time Commitment:
- Clinic hours are 8:00 a.m. to 8:30 p.m. Monday through Thursday, and 8:00 a.m. to 3:30 p.m. on Friday. You will be asked for your available hours every quarter and scheduled accordingly.
- Once the schedule is assigned, you are expected to attend all shifts. If you cannot work your shift, you may be responsible for arranging a switch or coverage with another CA.
- Applicant must be available to work during breaks between quarters when the clinic is open and on various projects as assigned.
- There is a mandatory quarterly meeting on one Friday from 3:30 to 5:30 p.m. These are announced at the beginning of each quarter.
- This type of position is granted for one year at a time; reapplication is expected on an annual basis, and continuation is subject to positive performance evaluation.
Compensation and Benefits:
- Compensation is $18.81–$21 per hour.
- In compliance with Colorado’s Healthy Families and Workplaces Act (HFWA), non-benefited positions accrue sick time each pay period.
Equal Employment Opportunity Statement & Notice of Background Check:
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement.
All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part-time, full-time, and student employee hires.
