Professional Psychology Clinic (PPC) – Clinic Assistant (CA) Job Description
The Professional Psychology Clinic (PPC) is not only a community resource, but also an essential student training center. We have provided low cost, high-quality psychological services to the Denver and surrounding communities for over 40 years, including psychotherapy, psychological and cognitive assessment, and forensic services.
Staffed by doctoral students under the supervision of licensed mental health professionals, we provide cutting-edge, LGBTQIA-affirming, culturally sensitive services that are carefully tailored to meet each client’s individual needs. We also have a psychiatrist on staff to help with medication management.
Clinic Assistants (CAs) handle a variety of responsibilities in the day-to-day operation of the Professional Psychology Clinic. All Clinic Assistants also support the operations of the Trauma & Disaster Recovery Clinic (TDRC), the Center for Performance Excellence (CPEX), Denver FIRST (Forensic Institute for Research, Service & Training), The Sturm Center, and the CUB Clinic.
Primary duties include working at the reception desk, answering the phone, checking in clients, collecting fees, scheduling rooms, performing phone screens for potential clients, and assisting student therapists with all questions and requests for supplies and testing materials. CAs also provide administrative support in such areas as client billing, scanning, filing, and copying. Each CA is assigned at least one special duty, such as file review team, terminations team, Medicaid team, managing client waitlists, assessment duties, managing medication appointments etc. CAs work with confidential materials and must comply with HIPAA regulations.
This position is only open to students in any program at the Graduate School of Professional Psychology.
Knowledge, Skills, and Abilities:
The applicant should be a team player with a positive attitude who wants to be an ambassador for the policies and procedures of the PPC. The applicant should be detail-oriented, flexible, and exhibit a willingness to handle all requests and questions with a helpful customer service approach. Basic office and computer skills needed. Treating everyone with respect, patience and kindness is a requirement.
Compensation and Benefits:
This position is eligible for a federal work-study, which requires eligibility through the Financial Aid Office. This position is also open to non-work study funded students. Students will be paid $15 -18/hr with the opportunity for yearly increases, dependent on performance.
Clinic Assistants hired through work-study generally work 6 – 10 hours per week. Clinic hours are 8:00 a.m. to 8:30 p.m. Monday through Thursday, and 8:00 a.m. to 3:00 p.m. on Friday. There is also a mandatory quarterly meeting on a Friday from 3:30 to 5:30 p.m. You will be asked for your available hours on a quarterly basis. Once the schedule is assigned, you are expected to attend all shifts. If you cannot work your shift, you may be responsible for arranging a switch or coverage with another CA. The applicant must also be available to work during breaks between quarters when the clinic is open and on various projects as assigned.
Awards are typically granted for one year at a time, and continuation is contingent upon excellent attendance, work, and behavior. Based on performance in the first year, CAs have the opportunity to receive the GXA award.
In compliance with Colorado’s Healthy Families and Workplaces Act (HFWA), non-benefited employees accrue one hour of paid leave for every 30 hours worked up to a maximum of 48 hours per year.
If interested, please email Julie Hanna Smith, Director of Clinical Operations, with a copy of your resume and a brief cover letter (Julie.firstname.lastname@example.org).
Please submit your materials as soon as possible. Interviews will be ongoing until openings are filled.
Please note that resumes submitted through Pioneer Careers Online will go through an automatic review process by the Career & Professional Development staff. While this may take extra time on your part if revisions are needed, it’s to support you in submitting the most competitive application possible.
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law. We welcome applications from underrepresented communities, veterans and persons with disabilities.
All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part-time, full-time and student employee hires