I. Position Summary:
The Bilingual Housing Stability Specialist integrates intake, case management, housing navigation, and payment processing to support individuals and families in achieving housing stability. This role serves as a central point of contact for clients, providing assessments, referrals, and direct assistance. Responsibilities include processing payments on behalf of clients, guiding them through resource navigation, and delivering trauma-informed case management services. This role requires building strong relationships with landlords, community partners, and clients while ensuring compliance with program guidelines and documentation standards.
Hiring Range: $24.00 – $26.00 per hour
Responsibilities:
Central Intake and Referrals:
- Respond to client inquiries and conduct intake assessments.
- Determine eligibility and provide referrals to JFS programs and community resources.
- Maintain accurate records and update resource directories.
Housing Navigation and Stabilization:
- Identify affordable housing and assist clients with applications, inspections, and leases.
- Build and maintain landlord relationships and mediate conflicts.
- Educate clients on tenant rights and responsibilities.
Case Management and Resource Navigation:
- Develop housing stability plans and address barriers to housing.
- Connect clients to employment, benefits, and other community resources.
- Provide trauma-informed case management tailored to client needs.
Payment Processing and Financial Assistance:
- Process payments for rent, utilities, and other approved expenses.
- Ensure compliance with grant guidelines and maintain financial records.
General Duties:
- Document all interactions and comply with reporting requirements.
- Participate in agency meetings, trainings, and community collaborations.
- Maintain professional boundaries and uphold program standards.
Other:
- This position is grant-funded and contingent on meeting grant criteria and availability of funds.
- The role is dynamic and may flex between intake, housing navigation, and case management responsibilities based on program needs and priorities.
- JFS is committed to ensuring a manageable and equitably distributed workload, fostering a supportive and sustainable work environment.
COVID-19 considerations: Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.
Agency Overview: JFS is a nonprofit human services organization that serves anyone in need – regardless of their circumstances or religious beliefs. We believe in a shared responsibility to support impactful changes throughout our community.
Founded over 150 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, and disability services. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services all from one organization. We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.
We are very proud of our work culture, including recently completing a Diversity, Equity, and Inclusion assessment. JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 19 paid holidays, and a generous leave program. JFS is an Equal Opportunity Employer.
Requirements
Qualifications:
Education:
- High school diploma or equivalent required.
- Bachelor’s degree in social work or a related human services field preferred.
Skills:
- Bilingual in English and Spanish (speaking, reading, and writing).
- Knowledge of landlord and tenant rights, housing resources, and HUD guidelines.
- Strong organizational, communication, and interpersonal skills.
- Proficiency in computer systems, including client databases and Microsoft Office.
- Experience with payment processing and grant compliance preferred.
- Ability to work both independently and as part of a team.
- Reliable transportation with valid insurance and the ability to transport clients.
Experience:
- 1-3 years of experience in social work, human services, case management, or housing navigation preferred.
- Experience with Rapid Rehousing (RRH) or similar housing programs is a plus.
We value lived experience:
- Candidates with personal experience navigating housing instability or accessing community resources are strongly encouraged to apply.
- Demonstrated ability to work with diverse populations and individuals with barriers to stability.
Salary Description
$24.00 – $26.00
