Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role:
In order to support cochlear implant clinics, recipients and improve operational efficiency, we are recruiting for a Insurance Pre-Authorization Specialist in our Americas head office based in Centennial, CO.
To be successful in this role, you will facilitate all pre-claim activity for our reimbursement orders while providing exceptional service to internal and external customers by acting with a sense of urgency to address customer inquiries while demonstrating a high degree of knowledge, integrity, and empathy in all aspects of team performance and operations. As a subject matter expert in respective territories and insurance plans, you will identify and find solutions while maintaining positive relationships with customers, building trust and further strengthening the relationship with Cochlear Americas. You’ll work collaboratively with Billing & Collections, Customer Experience and other operations teams to provide the most efficient order process for our recipients.
To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application and at interview:
- High School Diploma or equivalent
- 1 to 2+ year(s) of customer service experience
- Excellent computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier, and email)
- Must be able to work independently, possess strong organizational skills, successfully multi-task, and prioritize appropriately
- Excellent verbal and written communications skills
- Excellent customer service and phone skills with both internal and external customers
- Ability to work in a fast-paced environment and balance / manage multiple, changing priorities
- Must be detail-oriented and able to meet deadlines
- Knowledge of Oracle and Brightree
- Experience with Durable Medical Equipment (DME) reimbursement
- Commercial, Medicare, and/or Medicaid insurance experience
Apply now by completing your application form online. Cochlear is an equal employment opportunity organization. Applicants must meet the job specific application criteria to be considered.
Working at Cochlear Americas:
- Work with dedicated and passionate colleagues to help more people hear
- Highly collaborative global team environment
- Opportunities for growth and development
- Competitive salary and bonus
- Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.
- State of the art facility with great work/life balance conveniences (onsite gym, wellness programs, dry cleaning services, company-sponsored monthly food truck and more!)
Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 550,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution.
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlear.com/careers for more information.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.
Relocation: Relocation for this position is not available.
Schedule: Flex schedule between 7:00am-6:00pm, Monday through Friday. In order to best serve our customers, occasional overtime may be required.