Daniels College of Business

How to Run Great Sales Call Reviews

This course, by bestselling author and sales coach Mark Garrett Hayes, is designed to transform how sales leaders approach call reviews, turning them into a powerful tool for team improvement that drives long-term business success. You’ll learn how to set the right standards, prepare thoroughly for reviews, and run them in the right way so you get results.

Offering practical steps for using conversational intelligence, understanding seller psychology, and sharing peer feedback, Mark helps you select the right calls and structure them for maximum impact. You’ll also become adept at providing effective feedback, coaching for enhanced performance, and handling resistance with care and sensitivity. By the end of this course, you’ll not only be ready to run great call reviews, but also encourage daily practice and identify tangible improvements to your team’s performance.

Note: This course was created by Mark Garrett Hayes and CRFT Productions. We are pleased to host this training in our library.

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