Fostering Effective Communication and Listening Skills as a Service Shift Leader
College of Arts, Humanities and Social SciencesCollege of Natural Sciences and MathematicsCollege of Professional StudiesDaniel Felix Ritchie School of Engineering and Computer ScienceDaniels College of BusinessGraduate School of Professional PsychologyGraduate School of Social WorkJosef Korbel School of Global and Public Affairs - Graduate StudentsJosef Korbel School of International Studies - Undergraduate StudentsMorgridge College of Education

Fostering Effective Communication and Listening Skills as a Service Shift Leader

Instructor: Madecraft

Do communication breakdowns slow down your team? In this course, customer service leader and trainer Afton Howard shares proven strategies for service shift leaders to communicate with clarity and listen with impact. You’ll learn to give clear directions, confirm understanding, manage conflict, and create an open team culture. After this course, you’ll be ready to lead with stronger communication skills that improve teamwork and service quality.

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