Daniels College of Business

Customer Service Skills: Communicating Complex Products with Confidence

Want to improve your ability to explain complex products to customers? This course, led by expert Vince Lopiccola, covers techniques to communicate clearly and confidently, ensuring customer satisfaction. Vince shares skills in understanding your product deeply and anticipating common questions from customers. Explore techniques to facilitate product conversations and provide fast, accurate answers. After this course, you’ll be better positioned to explain product knowledge confidently to customers.

This course was created by Madecraft. We are pleased to host this training in our library.

Company logo for Madecraft; the letter M configured as part of a printing press

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